Refund & Returns Policy
Refunds/Returns
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law; ACCC Consumer Rights & Guarantees
You can ask a business for your preference of a repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or no longer had a use for it.
PSICO Offroad Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You can ask for a replacement or refund if the problem with the product is major.
PSICO Offroad will accept the return of Products and provide you with a replacement, refund or repair (at its discretion) where:
- The Product is faulty or is not of acceptable quality;
- The Product is not fit for its intended purpose; or
- The Product does not match its sample or description.
You will not be entitled to return a PSICO Offroad Product or any remedy, for a change of mind.
Subject to the Australian Consumer Law, where Products supplied are not of a kind ordinarily acquired for personal, domestic and household use, PSICO’s liability to you is limited to refunding the price, or replacing or repairing the relevant goods, at PSICO Offroad's complete discretion.
Exchanges
PSICO Offroad may accept the return of Products for the sole purpose to exchange the Products for an alternative item due to a supplier or customer made error.
Exchanges - Supplier Error
If you receive the incorrect item for your vehicle, please check your order. If you have selected the correct items and PSICO Offroad has made an error, please contact us at info@psicooffroad.com.au. We will be able to provide you with an exchange or remedy to ensure you get the correct products.
Exchanges - Customer Error
If you receive the incorrect item for your vehicle, please check your order. If you have made a mistake and not selected the correct items to suit your vehicle, please contact us at info@psicooffroad.com.au . We may be able to provide you with an exchange. To be able to exchange the following conditions must be considered:
- The Product is new unused condition in its original packaging.
- The Exchange is made within 30 days from purchase.
- The Product is shipped back to the PSICO Offroad at the cost of the customer.
- The Product passes a Quality Assessment.
Exchanges may be subject to additional costs or cost adjustments on a case per case basis. Additional costs may be incurred if a product has components missing, requires repair or repacking. A restocking fee will be charged at 20 % for any item that has been opened and requires inspection and Quality Assurance assessment.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us
If you have any questions on how to return your item to us, please contact us at
Email: info@psicooffroad.com.au
Phone: 0421 919 049